Customer Service

Billing Information

The Authority bills residential water customers quarterly, and bills are sent on the first of the month. The bill includes notes related to the Authority’s water system. Please read the bill carefully! If you do not receive your bill by the fifth of the month, contact the office and we will provide you with a duplicate copy. Alternatively, you can view your bills online by choosing Pay Bill Online at the top of the screen and entering your account number and pin number.

Please note: Any payment that is not received by the due date will be assessed a 10% late penalty. Late notices are sent on the first day of the month following the due date.

Bill rates are based on meter size; the average quarterly water bill for residents is $175.80. Most water customers have 5/8” meter with a $30.00 quarterly ready-to-serve fee, a $12.00 Capital Improvement fee, and a usage rate of $8.92 per one thousand gallons. Please see the Schedule of Rates and Fees for more information.

Service Areas

Richland Township
Valencia Borough

Portions of:
Adams Township
Hampton Township
West Deer Township


AUTOMATIC BILL PAY AND E-BILLS ARE NOW AVAILABLE FOR OUR AUTHORITY CUSTOMERS.

Richland Township Water Authority is pleased to announce a new way to sign up for AutoPay! Use the link above to create an account using your Account Id and PIN found on your bill. Once signed up for AutoPay through our payment portal you have full control of updating information and cancelling/scheduling payments. Note: There is a small processing fee when utilizing this method.

The Authority will continue to offer paper form submissions utilizing your bank account. This method requires 45 days for processing and must be submitted the month prior to your billing cycle. Completed forms can be dropped off or mailed to our office at 2012 Kramer Rd, Gibsonia, PA 15044.

Once enrolled in AutoPay, the customer will continue to receive a copy of their quarterly bill, but it will read “Direct Debit Plan – Do Not Pay!”. The Total Amount Due will be deducted on the due date shown. Please remember to notify the Authority in writing if you wish to discontinue AutoPay, or if your bank or account numbers have changed. This only applies to paper form submission customers; customers signed up via our payment portal will be able to cancel or change their AutoPay at any time up to 15 days before payment is processed.

Contact the Authority office at (724) 443-9100 to request E-bills.

Starting / Stopping Service

To start service, please contact the Authority office one week prior to the closing date to set up a new water account.

If you are renting, an Application for Water Service will need to be completed prior to taking occupancy. A $100 deposit is also required and can be paid by cash or check at the Authority office. Commercial customers should call the office to verify the deposit amount required.

To discontinue service, please call the Authority office at least 48 hours in advance to schedule a final reading and provide a forwarding address. Final bills are typically generated within two weeks after the final reading has been taken.

The fee for a Lien Letter request is $25, and should be submitted in writing with a self-addressed stamped envelope.

It is a seller’s responsibility to have a dual check backflow preventer in place prior to the closing. The owner will need to schedule an appointment for Authority personnel to verify that a double check backflow is present, unless office records indicate it has been previously verified.

Some customers choose to have the Authority shut the water off at the curb while gone for an extended period of time. Upon returning there is a $50 fee and someone will need to be at the residence while our service personnel turn the water back on. Appointments can be scheduled Monday through Friday between 7:30 AM and 2:30 PM.

Meter Reading

Residential meters are read quarterly, mid-month before receiving your water bill. Our meter reading system reads in thousand gallons, therefore bills will be calculated in even increments of 1,000.

The Authority has upgraded its system to a radio read system. With radio read installations our personnel are able to read the customer’s meter from the street; personnel will not need to enter the residence to obtain a reading unless there is a problem with the radio read device. These devices are either attached onto the exterior of the residence or near the meter inside.

Locating Your Meter: Your meter can be found inside the home, or in a meter pit if your home is more than 200 feet from the road, and typically located in the basement or utility room. Meters MUST be in heated areas in order to prevent freezing.

Tapping Fees

RESIDENTIAL

Residential tapping fees must be paid in full at least two weeks prior to the scheduling of the tap installation. Most residential taps are a 3/4” line size and a 5/8” meter, with a fee of $4,450.00. Please see chart for more information.

The tapping fee includes the connection made to the main line at the street, the meter installation inside the residence, and a radio read device.

The customer is responsible for the service line running from the street to the residence. If the residence is more than 200 feet from the street, a meter pit must be purchased from the Authority. The cost of a meter pit varies; please call the office for current pricing. The meter will be installed in the pit, and the homeowner is responsible for running the service line from the pit into the residence.

COMMERCIAL

Commercial tapping fees are based on meter size. To determine the correct meter sizing, please complete the Equipment portion of the Commercial Application found here, and submit the completed form to the Authority for review.